FAQ

Frequently Asked Questions (FAQ)

Welcome to INNER RUSH Fine Jewelry. Below you’ll find answers to our most common questions regarding our materials, care instructions, shipping, and returns. If you need further assistance, please reach out to us.

PRODUCTS & MATERIALS

Q: Are your jewelry pieces anti-tarnish?

A: Yes! Our collections are crafted with high-grade, anti-tarnish metals designed to maintain their brilliant finish, luster, and color over time with proper care.

Q: What materials do you use in your jewelry?

A: We select premium, durable base materials to ensure quality and comfort:

Stainless Steel: Exceptionally strong, water-resistant, hypoallergenic, and highly resistant to rust and oxidation.
18K Gold-Plated Stainless Steel: Premium surgical-grade stainless steel coated with rich gold plating using an advanced finishing process for maximum durability and long-lasting shine.
925 Sterling Silver: Classic precious metal offering a refined look, perfect for everyday luxury.

Q: Is your jewelry hypoallergenic?

A: Yes. Our stainless steel and sterling silver pieces are nickel-free and lead-free, making them suitable for sensitive skin.

JEWELRY CARE & MAINTENANCE

Q: How should I clean my INNER RUSH jewelry?

A: To keep your pieces looking brand new, follow these simple cleaning steps:

Daily Wipe Down: Use a soft, lint-free microfiber polishing cloth to gently remove oils, dust, and fingerprints after wearing.
Deep Cleaning: For a deeper clean, soak your piece in warm water mixed with a few drops of mild dish soap. Use a soft-bristled brush to gently scrub small crevices. Rinse thoroughly with clean water and dry completely with a soft towel.
Avoid Harsh Chemicals: Avoid exposure to harsh household cleaners, perfumes, lotions, body oils, chlorine, and hair sprays, as these can wear down gold plating or silver finishes.
Storage: Store your jewelry in a cool, dry place inside your INNER RUSH pouch or box when not in use to prevent scratches.

SHIPPING POLICY

Q: Where do you ship, and how long does processing take?

Processing Time: Orders are processed and prepared for shipping within 1–3 business days (excluding weekends and holidays).
Delivery Time: Standard domestic shipping typically takes 3–7 business days after dispatch, depending on your location.
Tracking: Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking link.

RETURNS & EXCHANGES

Q: What is your return and exchange policy?

Returns: Due to hygiene and safety standards, all sales are final. However, if you receive an item that is defective, damaged, or incorrect upon delivery, please contact us within 7 days of delivery with your order number and photo evidence of the issue.
Exchanges: We will happily replace defective or damaged items at no extra cost to you.